Infrastructure Management Services
Enterprise-class solutions for businesses of all sizes, using best-in-class architectures and technologies from leading vendors — including Cisco, HP, Dell, IBM, Microsoft and VMware — so you can focus on your core activities.
As the demands on IT infrastructure increase, IT professionals face the challenge of delivering improved service levels for business users who demand better quality of service, availability, security and end-user support. Limited resources and budget can prevent organizations from focusing on strategic IT initiatives, while the monitoring and management of increasingly complex infrastructures places significant strain on internal IT resources.
NETCORE clients benefit from services that provide flexibility, scalability and reliability along with reduced total cost of ownership.
Data Center
NETCORE Data Center Solutions offer businesses of all sizes the ability to reduce IT complexity and improve performance and flexibility in scaling to operational demands. No two businesses are the same, so we provide solutions from a single dedicated server through managed hosting and co-location to complex hosting environments — backed by NETCORE’s 20-year systems-integration experience and partnership status with IBM, Microsoft, VMware, HP and Dell.
- Dedicated servers — control and access to premium branded managed servers, bandwidth and qualified 24/7 technical support, served from a secure data-center network.
- Co-location hosting — from a single unit in a shared rack through to private co-location suites, with the entire data center, network, devices, operating system and application infrastructure managed by our qualified team in a cost-effective shared service-center environment with a reduced carbon footprint.
- Outsourced hosting — designed for business-critical services that require high performance and continuous availability, leveraging our extensive systems-integration and software-development skills for high-performance web hosting and fully clustered, resilient solutions.
- Disaster recovery & backup management — restore an entire IT infrastructure into a virtual server environment at your primary site, DR site or a data center. Our backup management service provides fully automated, encrypted and secure online backup, so systems are fully recoverable and you can respond rapidly in the face of disaster.
Desktop
NETCORE Desktop Solutions enhance staff access to business services with improved security and compliance for both traditional and virtualized environments. Organizations benefit from improved productivity while keeping the flexibility to adapt to a changing environment.
- Desktop services — comprehensive migration programs, improved user productivity, faster software rollout and reduced total cost of ownership through well-implemented policies and processes.
- Virtual desktop — deliver and manage applications and data centrally and securely on any device with a web connection, easing workforce changes, improving data security and lowering operating costs while giving users a more flexible, personal experience.
- Desktop break/fix — defined contracts that reduce the overhead of managing on-site warranties from single or multiple suppliers, covering hardware, operating system, application software, data and network configurations for a speedier resolution in the event of failure.
- Desktop support — reactive help when things fail and proactive packages that prevent most problems from occurring — remote support for desktop management, inventory, imaging, service desk, on-site support and administration through a single management interface.
Network
Network failures are disruptive and costly, preventing employees from working productively and leaving clients unable to contact you. A resilient network infrastructure — with problems intercepted before they impact the business — is imperative.
- Remote network support — improve network reliability, availability and scalability at lower cost, covering load-balancing systems, firewalls, traffic accelerators, routers, switches and intrusion detection, with regular reports and recommendations.
- Network audit & inventory — essential analysis of network performance across LANs, WANs, VPNs, remote access, mobile and home-worker solutions, including users, utilization levels and redundancy.
- Carrier management — support for WAN installations across one or more geographies including voice and data, consolidating multiple carrier services into one invoice and one SLA.
- Converged network design — requirements specification, network infrastructure design, and selection of the carrier or vendor best suited to your business, delivered by an experienced design team.
Communications
NETCORE designs and delivers a range of connectivity solutions, from single-site internet access to multi-site global network provision. We collaborate with you to understand your requirements and infrastructure, and deliver tailored SLAs. Our experience in the communications marketplace lets us match the strengths of network providers to the specific requirements of each customer — and by offering a single point of management for all your connectivity needs, we remove the operational headache of juggling multiple providers.
- 2 Mbps – 100 Mbps bandwidth
- Managed wide-area networking
- Dedicated and broadband options
- MPLS design and deployment
- Managed VPNs for remote access
- Traffic shaping — getting the most from existing networks
- Unified communications / VoIP
Service Desk
IT support issues are costly when employees can’t work productively and the IT department is stuck resolving problems instead of developing strategic initiatives. A service desk provides a single point of contact for end users, manages queries, requests and support issues, and acts as the interface to other IT services with escalation to technical specialists.
NETCORE Infrastructure Service Desk Solutions are backed by ITIL methodology and keep all users informed of relevant events, actions and service changes. The service desk offers:
- ITIL-based service delivery support
- 24/7 total IT infrastructure support and management for Priority 1 issues — servers, desktops, end-user devices, operating systems, network and connectivity
- Incident management with issues logged and tracked online
- SLAs based on criticality for initial response and resolution
- Managed transition from your current support provider
- Adherence to your change procedures
- Flexible support packages