Service Desk Management Services
IT support issues can be costly when employees are unable to work productively and the IT department is focused on resolving problems rather than developing strategic initiatives. IT departments must be continually available to assist and resolve issues as they arise.
Providing a service desk as a single point of contact for end-users helps manage queries, requests and support issues. The service desk can act as the interface to other IT services and determine problem escalation to technical specialists. Businesses benefit from improved staff productivity and satisfaction, reduced cost and allowing IT to focus on business initiatives.
NETCORE's 20 years of experience and enviable partnership status with IBM, Dell, HP, Microsoft and VMware, and our reputation as a trusted advisor and partner is built on long-term, stable customer partnerships (many over 10 years).
NETCORE Infrastructure Service Desk Solutions offer processes that are backed by ITIL methodology, provide a main point of contact between service providers and end-users, keeping all users informed of all relevant events, actions and service changes. The service desk offers:
Providing a service desk as a single point of contact for end-users helps manage queries, requests and support issues. The service desk can act as the interface to other IT services and determine problem escalation to technical specialists. Businesses benefit from improved staff productivity and satisfaction, reduced cost and allowing IT to focus on business initiatives.
NETCORE's 20 years of experience and enviable partnership status with IBM, Dell, HP, Microsoft and VMware, and our reputation as a trusted advisor and partner is built on long-term, stable customer partnerships (many over 10 years).
NETCORE Infrastructure Service Desk Solutions offer processes that are backed by ITIL methodology, provide a main point of contact between service providers and end-users, keeping all users informed of all relevant events, actions and service changes. The service desk offers:
- ITIL based service delivery support
- 24 x 7 total IT infrastructure support and management for Priority 1 issues covering servers, desktops, end user devices, operating systems, network and connectivity issues
- Incident management issues are logged and tracked online
- SLA based upon criticality for initial response and resolution
- Managed transition from your current support provider
- Adherence to your change procedures
- Flexible support packages