Support Management Services
Providing a service desk as a single point of contact for support helps manage queries, requests and support issues. The service desk can act as the interface to other IT services and determine problem escalation to technical specialists. Businesses benefit from improved staff productivity and satisfaction, reduced cost and allowing IT to focus on business initiatives.
NETCORE's 20 year experience and enviable partnership status with IBM, Oracle and Microsoft, and our reputation as a trusted advisor and partner is built on long-term, stable customer partnerships (many over 10 years). We offer Support services ranging from reactive advice and guidance to comprehensive proactive support for IT infrastructure, applications, databases and networks.
We offer businesses standard and customer defined SLAs that include 24 x 7 x 365 days monitoring and are supported either onsite, offsite or remotely.
Application Support solutions offer monitoring and support of third party products, enterprise applications and packaged applications such as SAP, Infor, SharePoint and WebSphere. NETCORE also provides custom application support and management for J2EE, and .NET applications.
Systems Support offer services including monitoring, batch scheduling, inventory management, software distribution, system administration, backup and recovery, capacity planning for various operating systems, storage and web servers.
Database Support provides monitoring, analysis and tuning enabling enterprises to improve the database performance and gain competitive advantage. Clients benefit from an experienced team that provides preventative maintenance and issue resolution remotely.
Network Management Support services improve network availability, reliability, scalability and security, whilst reducing the maintenance costs. Our services include support for all network devices, including load balancing systems, SSL traffic accelerators, firewalls, routers and switches. We provide proactive and preventative services to help keep networks running smoothly.
Desktop Management Support services provide support in the event of failure and our proactive support packages provide an insight into preventing the majority of problems occurring. NETCORE is experienced in offering onsite, offsite and remote support for desktop management, inventory management, image management, service desk, onsite support and administration through a single management interface.
Support Services offer processes that are backed by ITIL methodology. Our service desk offers:
NETCORE's 20 year experience and enviable partnership status with IBM, Oracle and Microsoft, and our reputation as a trusted advisor and partner is built on long-term, stable customer partnerships (many over 10 years). We offer Support services ranging from reactive advice and guidance to comprehensive proactive support for IT infrastructure, applications, databases and networks.
We offer businesses standard and customer defined SLAs that include 24 x 7 x 365 days monitoring and are supported either onsite, offsite or remotely.
Application Support solutions offer monitoring and support of third party products, enterprise applications and packaged applications such as SAP, Infor, SharePoint and WebSphere. NETCORE also provides custom application support and management for J2EE, and .NET applications.
Systems Support offer services including monitoring, batch scheduling, inventory management, software distribution, system administration, backup and recovery, capacity planning for various operating systems, storage and web servers.
Database Support provides monitoring, analysis and tuning enabling enterprises to improve the database performance and gain competitive advantage. Clients benefit from an experienced team that provides preventative maintenance and issue resolution remotely.
Network Management Support services improve network availability, reliability, scalability and security, whilst reducing the maintenance costs. Our services include support for all network devices, including load balancing systems, SSL traffic accelerators, firewalls, routers and switches. We provide proactive and preventative services to help keep networks running smoothly.
Desktop Management Support services provide support in the event of failure and our proactive support packages provide an insight into preventing the majority of problems occurring. NETCORE is experienced in offering onsite, offsite and remote support for desktop management, inventory management, image management, service desk, onsite support and administration through a single management interface.
Support Services offer processes that are backed by ITIL methodology. Our service desk offers:
- 24x7x365 days monitoring and support
- Incident management issues are logged and tracked online including solutions recorded via an online web management system
- SLA based upon criticality for initial response and resolution
- Managed transition from your current support provider
- Adherence to your change procedures
- Flexible support packages